Frequently
Asked.

Click "Get Started" on our website or call (713) 715-5001. We'll match you with a licensed provider who specializes in veteran care and schedule your first session, often within the same week.

No VA referral is required. Veterans Room accepts TRIWEST and TRICARE insurance directly. If you have a community care referral, we can coordinate with your VA care team.

Your first session is a clinical intake where your provider gets to know you, discusses your goals, and begins developing a personalized treatment plan. There's no pressure. It's a conversation, not an evaluation.

Yes. We'll recommend a provider based on your needs and preferences, but you always have the option to request a different provider if the fit doesn't feel right.

We accept TRIWEST and TRICARE insurance plans. We handle all claims and prior authorizations directly so you can focus on your care, not paperwork.

Most veterans with TRIWEST or TRICARE pay little to no out-of-pocket costs. We'll verify your benefits before your first session and explain any applicable copays upfront.

Currently, Veterans Room specializes in veteran care through TRIWEST and TRICARE networks. We do not accept other insurance at this time.

Yes. Every Veterans Room provider is a fully licensed mental health professional (psychologist, LCSW, LPC, or LMFT) credentialed in the state where they practice.

Many of our providers are veterans themselves or have extensive training in military culture and veteran-specific conditions like PTSD, moral injury, and military sexual trauma.

Our providers are trained in CPT, PE, EMDR, CBT, and DBT, all gold-standard treatments recommended by the VA and Department of Defense for conditions common among veterans.

Absolutely. All sessions and records are protected under HIPAA. We use end-to-end encryption for video sessions and store all data in SOC 2 Type II certified environments.

No. Your treatment with Veterans Room is confidential. We do not share information with employers, military branches, or the VA without your explicit written consent.

Our platform uses HIPAA-compliant, encrypted video with automatic session timeouts and multi-factor authentication. Your privacy is protected at every layer.