A Partner That
Reduces Uncertainty.
- CCN Credentialed Provider
- TriWest Regions 4 & 5
- TRICARE Accepted
- Veteran-Informed Providers
For informational purposes only. Veterans Room does not solicit VA referrals. Coverage subject to individual eligibility. Currently accepting patients in Texas and Washington State. Additional states coming Q3 2026.
Tailored to Your Role
What Veterans Room Means for You
The way Veterans Room partners with you depends on your role in a veteran’s care journey. Select yours below.
VA Healthcare Referrers & Community Care Staff
Clear Handoffs. Consistent Updates.No Black Holes.
“A behavioral health partner that reduces uncertainty instead of adding to it.”
Veterans Room closes the gap between referral and first session. Every referral is human-confirmed. Every veteran is contacted within one business day. Every no-show is investigated, not accepted.
When you refer a veteran, we take ownership of what comes next. You don't chase updates. We provide them. The authorization isn't the end of the process, it's the beginning of ours.
info@veteransroom.com
What Happens After Your Referral
Referral Received, Human Confirmation
Our care coordinator acknowledges receipt and begins active intake, not an automated acknowledgment.
Veteran Contacted Within 1 Business Day
We reach out to the veteran directly, confirm eligibility, and begin the matching process.
Match Confirmed, Provider Assigned
Veteran is matched to a culturally aligned, mission-screened provider based on clinical and cultural fit.
First Session Verified
We confirm session one occurred. If the veteran no-shows, we investigate and re-engage, not simply log it.
Continuity Locked
Post-session one, we confirm fit and momentum. You can trust the referral is not just open, it’s active.
Credentials & Clinical Standards
What You Can Expect
When You Refer to Veterans Room
Clinical excellence and cultural fluency aren’t optional at Veterans Room. They’re the floor, for every provider, every engagement, every time.
Network Design
Veteran-centered care grounded in clinical fit, cultural understanding, and a shared commitment to serving those who served. Providers are selected for both expertise and alignment with mission-driven care.
Evidence-Based Modalities
Evidence-based modalities including CPT, Prolonged Exposure (PE), EMDR, CBT, and DBT delivered within a military culturally informed framework. Treatment approaches are guided by clinical need and therapeutic fit.
Compliance & Credentialing
CCN credentialed in TriWest Regions 4 and 5. HIPAA-compliant telehealth platform. All providers hold active state licensure. Currently serving Texas and Washington State.
Measurement & Outcomes
Measurement-based care using standardized assessments such as the GAD-7, PCL-5, and PHQ-9 to guide treatment planning, progress, and support continuity of care.
Referral Stewardship
Referrals are actively managed through a relationship-centered approach, with ongoing coordination and engagement from intake through the first session.
Care Coordination
Care coordination is managed across providers, with continuity tracked throughout treatment. When additional sessions are clinically indicated, requests for continued care are submitted directly to the VAMC on the veteran's behalf.
Conditions Treated
Trauma
PTSD & Complex Trauma
- Military Sexual Trauma (MST)
- Moral Injury
- Grief & Loss
Mood & Anxiety
Depression
- Generalized Anxiety
- Panic Disorder
- Insomnia & Sleep
Life & Identity
Military-to-Civilian Transition
- Identity & Purpose After Service
- Relationships & Family
- TBI-Related Mental Health
Behavioral
Substance Use
- Anger & Emotional Regulation
- OCD-Spectrum
- Chronic Pain (psych component)
Not sure whether a referral is the right fit? Our care team collaborates with referring providers to guide placement and connect veterans with the level of care best suited to their needs.
Veteran-informed and trauma-informed, built on shared military understanding and active support
No cold handoffs, referrals are stewarded, not dropped
No passive referral acceptance, every referral is actively managed through session one
Human intake lead on every referral, not automated matching or triage
Re-engagement on every no-show, drop-off is a signal, not an endpoint
Outcome-driven, not volume-driven, we measure arrival and continuity, not appointments offered
What to Include in Your Referral
Refer a Veteran. We Handle the Rest.
A referral to Veterans Room requires minimal effort from your team. Send us what you have, we coordinate from there. Below is what’s helpful to include, and what our team does once we receive it.
Helpful to Include
- Veteran's name and contact information
- Presenting concern or reason for referral
- Coverage type, CCN authorization or TRICARE
- Any urgency or safety considerations
- Your name and callback number
What We Do from There
- Contact the veteran within one business day
- Confirm coverage and benefits eligibility
- Match with a culturally aligned provider
- Coordinate scheduling and first session prep
- Follow up if the veteran does not arrive
Frequently Asked Questions
Refer a Veteran Today.
One business day to acknowledge. Active stewardship through session one. You will know what happened.
hello@veteransroom.com