Privacy
Policy.

At Veterans Room, trust is the foundation of everything we do. We understand that seeking mental health care requires courage, and that courage deserves to be met with the highest standards of data stewardship. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services.

Information We Collect

We collect information you provide directly, such as your name, contact details, insurance information, and health-related data necessary to deliver clinical care. We also collect limited technical data (device type, browser, IP address) to maintain the security and performance of our platform.

How We Use Your Information

• To provide, coordinate, and improve your clinical care
• To verify insurance eligibility and process claims
• To communicate appointment reminders and care updates
• To comply with legal and regulatory obligations
• To maintain the security of our systems and protect against fraud

How We Protect Your Information

All data is encrypted in transit and at rest using industry-standard protocols. Access to protected health information is restricted to authorized clinical and administrative personnel on a need-to-know basis. We conduct regular security audits and maintain compliance with HIPAA and applicable state regulations.

Information Sharing

We do not sell your personal information. We share data only as necessary to deliver care (e.g., with your insurance provider), to comply with legal obligations, or with your explicit consent. All third-party partners are bound by contractual privacy protections.

Your Rights

• Access and obtain a copy of your personal information
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Opt out of non-essential communications

Cookies & Tracking

Our website uses essential cookies to maintain session security and limited analytics to improve the user experience. We do not use third-party advertising trackers or sell data to advertisers.

Mobile Information & SMS

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer at info@veteransroom.com.